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Week 19-2024 VMware Enduser Computing Updates

🎯 Ongoing: System Migration changes – old vs. new URLs 🎯 New releases for Hub for macOS, Horizon Cloud NextGen and Intelligence 🎯 Important KBs, Techzone and Blog Posts

JuliusLienemann
10 minutes
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Release Updates Week 19

Workspace ONE Hub 24.04 for macOS

  • HUBM-7745 – Complete support for the new UEM modernization stack.
  • HUBM-8169 – Updated to the latest network framework for the command module.
  • Resolved Issues:
    • HUBM-8024 – Unable to deploy the Global Protect application on macOS devices
    • HUBM-8070 – Same macOS Sensors seen frequently when clicking on Scripts in the Hub Catalog
    • HUBM-8067 – The customer has a hub services template to disable app ratings (macOS) but ratings can still be made to apps in the hub
    • HUBM-7950 – In the Hub UI, the profile status is showing ‘Confirmed Install’ but the button next to it shows ‘Install’ instead of ‘Remove’
    • HUBM-8089 – macOS Hub Hung State

Workspace ONE Intelligence Release Notes – 24.05.06

  • New Features
    • We’ve added a new metric, App Last Foreground Time, that the system measures per app and per device using the Workspace ONE Intelligence SDK App Load event. 
    • For this metric to display data, check that your App Load events send data at the device level for each app.
  • Resolved Issues
    • INTEL-55859: Fixed an issue with the Device Profile Performance Summary where the line chart was not displaying
    • INTEL-55883: Fixed an issue where Device Performance charts we not displaying issues when there were issues.

Experience Management 2404 for Horizon

  • Introducing App Performance, Application Crash, Application Hang, and Application Usage (Start/Exit/Foreground) telemetry support for Horizon VDI desktop sessions.
  • App Performance includes date for App Name, Version, CPU, Memory, and Disk Consumption. Data is aggregated and displayed within Workspace ONE Intelligence, Experience Management for Horizon dashboards.
    • In the Per Horizon Sessions Performance dashboards, find the top CPU and Memory consumption applications shown per Horizon session. 
    • This data helps you understand which application is causing high CPU or Memory consumption for the Horizon session you are looking at.
    • The system scores CPU and Memory resource consumption to help you understand application performance at the organization level.
  • Application Crash and Hang data offers insights into application stability at the organization level.
    • These events are under the Employee Experience > Apps (Horizon) data category within Workspace ONE Intelligence.
    • You can check crashes or hangs in the dashboard under Apps for specific offending applications within Workspace ONE Intelligence.
  • Application Usage-related events provide insights into usage information for specific applications at the organization level.
    • These events are under the Employee Experience > Apps (Horizon) data category.

VMware Horizon Cloud Service – next-gen – May 06, 2024 – Update

  • The end-user computing (EUC) division of Broadcom is transitioning from VMware-hosted systems to EUC-hosted systems, which affects product interfaces, links, and documentation, for example:
    • Horizon Cloud Service documentation is updated to align with the changes described in KB article 97841 that apply to Horizon Cloud Service. The preceding KB discusses several key dates and required actions, as such:
      • The URL for accessing the Horizon Universal Console through the Workspace ONE Cloud Admin Hub has changed to

(previously, the URL was

). Please update your bookmarks or saved links accordingly.

Required Actions

If you previously accessed VMware Cloud Services using enterprise federation, no changes are required to access the service at

.

If you previously accessed VMware Cloud Services using a VMware ID, you must update your password by resetting it, as your previous password will no longer work. Please perform the following process:

  1. In your browser, navigate to
    1. .
    2. To reset your password, enter your email and use the Forgot Password link to create a new password, instead of entering your existing password (this step ensures that you can continue accessing your services without issue.)
    Note: If you use the same VMware ID to log in to Customer Connect and Cloud Services, you only need to reset your password once.

For details regarding Omnissa Customer Connect, https://customerconnect.omnissa.com, see KB article 97841.

For Horizon Cloud Service – next-gen, in the Horizon Universal Console, the following functionality is temporarily deactivated.

  • Generating and viewing the license keys for both VMware by Broadcom foundational products and Omnissa products that were previously available through the View Perpetual Keys functionality is temporarily unavailable. You can obtain the license keys for the VMware by Broadcom foundational products by logging into the Broadcom Support Portal.
  • The in-product feedback and in-product help features.

New Apple builds of the following software are now available:

  • iOS and iPadOS 17.5 RC (21F79) 
  • tvOS 17.5 RC (21L569) 
  • watchOS 10.5 RC (21T575) 
  • visionOS 1.2 Beta 5 (21O5587a) 

Additional content available: 

  • Mac Evaluation Utility 4.5.2

Important KB Articles and Announcements

Please note: KBs may get updated after being referenced here. Please always follow the link to the original post in kb.vmware.com

System Migration Changes

  • Due to Backend System Changes no new KBs published this week. Find the latest KBs now at https://kb.omnissa.com/s/.
  • Migration work is still in progress for some functionalities.
  • Links to documentation, product notes etc. in the EUC Newsletter will be fixed one after the other over the next weeks.
  • Find all latest information, support portals, documentation etc. at:
ServiceOld LinkNew Link
CustomerConnectcustomerconnect.vmware.comcustomerconnect.omnissa.com
CSPcloud.vmware.comconnect.omnissa.com
Documentationdocs.vmware.comdocs.omnissa.com
KBkb.vmware.comkb.omnissa.com
Techzonehttp://techzone.vmware.com/techzone.omnissa.com
MyLearnmylearn.vmware.commylearn.omnissa.com
MyWorkspaceONEmy.workspaceone.commy.workspaceone.com
Horizon Launcherlaunch.vmware.comlaunch-horizon.omnissa.com
Horizon ControlPlanecloud.horizon.vmware.comtbd
EUC Beta Portalhttps://beta-ea.vmware.com/tbd
Aha! Feature Requestswsone.ideas.aha.iotbd
Public Web-Sitehttps://www.vmware.com/products.htmlomnissa.com
Old and new link table – further details to follow once system migration changes are complete.

System Migration Changes Impacting Workspace ONE and Horizon Customers (97841)

  • The end-user computing (EUC) division of Broadcom will transition from VMware-hosted systems to EUC-hosted systems in April and May 2024. This transition is part of our preparation to become a standalone entity following the pending acquisition of EUC by KKR.
  • This KB is specifically for EUC customers. A separate communication addressing the impact on partners is provided here.

VMware EUC related Security Advisories:

—No New Security Advisories this week—

High Priority KBs

Recently updated or added KBs (Links)

Digital Workspace Techzone, Blog and YouTube Updates

3rd Party Blog Updates & Industry News

May Software Releases

SystemComponentReleaseAnnouncementRelease Date
macOSHub24.04Release Notes08.05.24
HorizonHorizon Cloud Service Next GenMay 06Release Notes06.05.24
BackendWS1 Intelligence24.05.06Release Notes06.05.24
HorizonExperience Management24.04Release Notes02.05.24

Upcoming EUC Events

EventDetailsDate
EUC Customer Success Quarterly Webcast SeriesNext EUC Customer Success Quarterly Webcast
Session 1— Windows Modern Management
Session 2— Digital Employee Experience
https://www.vmware.com/learn/2381400_REG.html

Next EUC Customer Success Quarterly Webcast Coming Soon!Watch our latest webcasts:
•Managing, Automating, and Supporting a Frontline Device Fleet
•What’s New with Horizon Cloud Service next-gen and Improving VMware Horizon User Experience with Workspace ONE Intelligence
•Windows 10 Multi-User Support for UEM & Revolutionize your IT Environment with Freestyle OrchestratorWatch all additional previous webcasts On-Demand here.		3/26/2024 
TIME: 8:30 AM PT
DURATION: 90 Minutes
EUC TechInsights Recordingshttps://vmwaretv.vmware.com/channel/EUC+TECH+INSIGHTS/322091202
Sander Noordijk
Laurens van Duijn
Pim van de Vis
VMUGWatch On-Demand webcasts here.Register for upcoming live webcasts here.Register for Regional VMUG events here.
End User Computing WebinarsSign up for upcoming webcasts and watch VMware On-Demand webcasts here. 

EUC UX Research Opportunities  

  • Our goal is to gather insight into user behaviors, motivations, and goals, so we can use those insights to inform and strengthen product and design decisions.
  • Interested in giving your opinion and making your voice heard? Check out what’s available!
  • Bonus: We give VMware swag to Customers who participate  

Opportunity #1

  • Test a new Tunnel Dashboard in WS1 UEM!
    • About: Where Admins can access Tunnel analytics and performance data like # connected devices, average daily data transfer, and # total block devices.
    • What: Focus Group conversation via Zoom to provide feedback on Dashboard.
    • When: 9-10am CDT (10am EDT, 3pm GMT, 4pm CET)
      • Group 1: Tuesday 5/14
      • Group 2: Wednesday 5/15
    • SIGN UP HERE

Latest Patch & Seed Script Versions

  • Workspace ONE UEM 22.09
    • Patch Level 22.9.0.45
    • CRSVC-43327: Increased CPU usage by CiscoISE App pool.
    • AGGL-16159: Android VPN profile shows “Failed to save profile” error when trying to modify the profile or add a version to the profile.
    • Last Update: CW50
  • Workspace ONE UEM 22.12
    • Patch Level 22.12.0.44
    • ARES-28093: Unable to view the XML file of specific iOS profiles if option to sign certificate is enabled
    • Last Update: CW13
  • Workspace ONE UEM 23.02
    • Patch Level 23.02.0.44
    • ARES-28053: Web links report is empty.
    • AMST-40945: Increase application installation timeout.
    • AMST-40942: Reduce unnecessary calls between WS1 UEM and OEM Provisioning Service.
    • Last Update: CW15
  • Workspace ONE UEM 23.06
    • Patch Level 23.06.0.30
    • FS-5465: Creating or editing conditions within a workflow, specifically Application Exists, Matches Found count is incorrect whenever adding or removing Application Versions or Names in Condition.
    • CRSVC-44198: Correlation-Id header is missing from the Device State Migration tool to DST service.
    • CMCM-190986: Remove the command queue to delete content from device during managed content delete.
    • AAPP-17251: VPP application not updating version on the console for one application but does push the updated version to devices.
    • AAPP-17246: Get devices assigned to DEP profile API is failing.
    • Last Update: CW17
  • Workspace ONE UEM 23.10
    • Patch Level: 23.10.0.14
    • RUGG-12995  [Custom Attribute API] Unable to create a Custom Attribute with double-byte alphanumeric via API.              
    • MACOS-4449 Add Execution of script to re-install Intelligent Hub Settings profile for already enrolled devices.                         
    • ENRL-4235       Update logging for failure of enrollment restriction check                
    • CMCM-190990               Remove the command queue to delete content from device during managed content delete                                  
    • AMST-41181    Seed Windows Hub 23.10.7 x86 to UEM console 2310
    • AAPP-17183    VPP failures while resolving enrollment users
    • Last Update: CW19
  • Workspace ONE UEM 24.02
    • Patch Level: 24.2.0.6
    • AGGL-16822: Capability enrichment sample failing post the patch update in environment to update enterprise version.
    • AGGL-16827: Android Device delete intermittently takes 4 hours to wipe the device.
    • FCA-207587: DLV tooltip for friendly name is broken.
    • FCA-207603: Device List view Export is not producing export to download.
    • AMST-40616: Device state to capture new status for pause.
    • AMST-40654: Pause status to be displayed in List view.
    • AMST-41111: Bulk Management settings throwing error.
    • FS-5414: Matches Found count is incorrect whenever adding/removing Application Versions/Names in Conditions.
    • Last Update: CW18

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