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Week 17-2024 VMware Enduser Computing Updates

🎯 Unveiling the new name of VMware EUC: Please Welcome ‘Omnissa’ 🎯 Lots of new releases 🎯 Important KBs, Techzone and Blog Posts

JuliusLienemann
12 minutes
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Release Updates Week 17

Workspace ONE Intelligence 24.04.22

  • New Features
    • We added quick filters to the Experience Score and contributor dashboards to help with filtering for Poor scores.To use the quick filters, edit the global filter, search for the score, add a rule with the Includes or Equals operator, add the Poor value to the rule, and then save.
    • We added insights to the Guided Root Cause Analysis (gRCA) feature for Horizon Logon Duration and App UI Unresponsive.
    • Announcing the release of Intelligence SDK 24.3.0 for iOS.

Workspace ONE Access SaaS Updates

  • Support for Passkey Authentication
    • We are excited to announce the availability of passkeys for authentication in Workspace ONE Access.

Workspace ONE Hub Services April SaaS Updates

Workspace ONE ITSM Connector for ServiceNow 5.0

  • Support Multiple UEM Connections
    Workspace ONE ITSM Connector introduces support for configuring and connecting to multiple Workspace ONE UEM instances to support some of our large customer deployments. This enables a single ServiceNow instance to connect with multiple Workspace ONE UEM (and Workspace ONE Intelligence) endpoints to fetch device-related information and perform remediation actions. 
  • Lost Mode
    Introducing a new Device Action called “Lost Mode” for iOS enables ServiceDesk to mark iOS devices as lost. This action will lock the device and allow the user to set up a message and a contact number to be displayed on the device lock screen
  • Update to Modern UI
    We’ve upgraded our UI to a modern technology stack that enables functionalities like client-side search, pagination, etc.
  • Other Enhancements
    • Remote Assist action has been shifted to a more prominent place to grant easier access to ServiceDesk to kickstart a troubleshooting session. 
    • In order to handle some edge cases around sending device notifications for Hub, a new configuration has been added for the admin to specify the name of the Intelligent Hub app so it can match the name in Workspace ONE UEM settings under Devices & User > Apple > Apple iOS. 

Horizon Cloud Service 2404

  • A new pod manifest version for Horizon Cloud pods in Microsoft Azure includes platform code improvements. More specifically, update to newer Azure Java SDK libraries.
  • A new Horizon Agents Installer (HAI) version that is compatible with this release’s pod manifest.

Workspace ONE Assist Installer 24.03.01

  • In this patch release, we have addressed an issue where Registration Check fails when launching an Assist session from the Workspace ONE UEM console.
  • We encourage all customers to upgrade to the 24.03.01 version of the VMware Workspace One Assist Installer to take advantage of the improvements to device reachability.
  • If you are upgrading from an older version of VMware Workspace One Assist Installer, be sure to visit the release notes page for an overview of additional features and improvements included in version 24.03.
  • For those who have already downloaded and installed the version 24.03 GA package, there is no need to roll back. Instead, we recommend upgrading with the new package.

Workspace ONE Web for Android 24.02.1

  • Bug fixes and general improvements

Workspace ONE Intelligent Hub 23.10.7 for Windows x86

  • In this release, we’ve made a few updates containing general quality and performance improvements with no new features.
    • HUBW-14279 – Fixed a ConnectionAborted error in Intelligent the Hub UI.
    • HUBW-14585 – Fixed an issue with workflow logging exceptions when syncing.
    • HUBW-14587 – Fixed an issue with AWCM commands that were not received and caused devices to not immediately install resources.
    • HUBW-14610 – Fixed an issue with a crash on Hub UI Launch when a theme resource was missing.
    • HUBW-14694 – Fixed an issue with baseline install statuses being inconsistent after a Hub upgrade to 23.10.5.0.

Workspace ONE Content for Android 24.04 (staged)

  • Dark theme support based on system settings
  • ASCL-179621 – Unable to access sharepoint through content application on android devices.

Workspace ONE Content for iOS 24.04

  • Seamlessly access repositories after a password change.
  • Lockdown values for Sort, Filter, and Views.
  • Hide the created date and file size information on the file tile.
  • Improved icon experience on the App.
  • Bug Fixes
    • ISCL-183742: Unable to download files from UEM Managed device that is configured with Amazon CDN.
    • ISCL-183722: Image file name is changing when saving from app local storage to device local storage.

New Apple Builds Are Now Available

  • New builds of the following software are now available:
    • iOS and iPadOS 17.5 Beta 3 (21F5063f) 
    • macOS 14.5 Sonoma Beta 3 (23F5064f) 
    • tvOS 17.5 Beta 3 (21L5558d) 
    • watchOS 10.5 Beta 3 (21T5560d) 
    • visionOS 1.2 Beta 3 (21O5570d) 
  • Additional content available:
    • Schoolwork 3.0 Beta 1

Important KB Articles and Announcements

Please note: KBs may get updated after being referenced here. Please always follow the link to the original post in kb.vmware.com

Introducing Omnissa, the former VMware End-User Computing business

  • As a marketing leader, one of the most exhilarating and rewarding undertakings is to define and activate a new brand. And it’s a rare opportunity to define a brand for an established business with industry-leading solutions. I’m privileged to have the opportunity to do both as the End-User Computing Division (EUC) prepares to be divested from Broadcom and become a standalone business under KKR ownership.
  • I’m thrilled to introduce you to Omnissa — the future name of EUC. While we remain part of Broadcom until the KKR acquisition closes later this year, we are previewing our new brand at www.omnissa.com from May 6, and I want to share the story of what it stands for.
  • The name Omnissa originated from a rigorous process that included our employees, customers, and partners. We asked these stakeholders to describe EUC and built our brand on this foundation.

System Migration Changes Impacting Workspace ONE and Horizon Customers (97841)

  • The end-user computing (EUC) division of Broadcom will transition from VMware-hosted systems to EUC-hosted systems in April and May 2024. This transition is part of our preparation to become a standalone entity following the pending acquisition of EUC by KKR.
  • This KB is specifically for EUC customers. A separate communication addressing the impact on partners is provided here.

VMware EUC related Security Advisories:

—No New Security Advisories this week—

High Priority KBs

Recently updated or added KBs (Links)

Digital Workspace Techzone, Blog and YouTube Updates

3rd Party Blog Updates & Industry News

April Software Releases

SystemComponentReleaseAnnouncementRelease Date
WindowsTunnel Win1024.01Release Notes01.04.24
iOSContent24.02.1Release Notes03.04.24
AndroidContent24.02.1Release Notes03.04.24
macOSHub24.01.1Release Notes03.04.24
LinuxHub24.03Release Notes08.04.24
BackendAssist Installer24.03Release Notes10.04.24
AndroidAssist24.03Release Notes10.04.24
WindowsAssist24.03Release Notes10.04.24
macOSAssist24.03Release Notes10.04.23
LinuxAssist24.03Release Notes10.04.24
BackendWS1 Intelligence24.04.08Release Notes05.04.24
HorizonDEEM24.04Release Notes12.04.24
BackendAssist Installer24.03.01Release Notes19.04.24
AndroidWeb24.02.1Release Notes19.04.24
BackendITSM Connector for ServiceNow5.0Release Notes19.04.24
HorizonHorizon Cloud Service2404Release Notes19.04.24
BackendWS1 Intelligence24.04.22Release Notes22.04.24
BackendWS1 Access SaaSApril 2024Release Notes17.04.24
BackendHub Services SaaSApril 2024Release Notes18.04.24
WindowsHub for Windows 1023.10.7Release Notes25.04.24
AndroidContent24.04Release Notesstaged
iOSContent24.04Release Notes25.04.24

Upcoming EUC Events

EventDetailsDate
Apps Everywhere: Mastering the Eight Activities of Modern App ManagementSteven McGovern, EUC Division, Broadcom; Jeff Ulatoski, EUC Division, Broadcom; Gary Taylor, Kyndryl; Samit Halvadia, Rimo3
https://www.brighttalk.com/webcast/19382/609108		Apr 23 2024, 6:00pm CEST
EUC Customer Success Quarterly Webcast SeriesNext EUC Customer Success Quarterly Webcast
Session 1— Windows Modern Management
Session 2— Digital Employee Experience
https://www.vmware.com/learn/2381400_REG.html

Next EUC Customer Success Quarterly Webcast Coming Soon!Watch our latest webcasts:
•Managing, Automating, and Supporting a Frontline Device Fleet
•What’s New with Horizon Cloud Service next-gen and Improving VMware Horizon User Experience with Workspace ONE Intelligence
•Windows 10 Multi-User Support for UEM & Revolutionize your IT Environment with Freestyle OrchestratorWatch all additional previous webcasts On-Demand here.		3/26/2024 
TIME: 8:30 AM PT
DURATION: 90 Minutes
EUC TechInsights Recordingshttps://vmwaretv.vmware.com/channel/EUC+TECH+INSIGHTS/322091202
Sander Noordijk
Laurens van Duijn
Pim van de Vis
VMUGWatch On-Demand webcasts here.Register for upcoming live webcasts here.Register for Regional VMUG events here.
End User Computing WebinarsSign up for upcoming webcasts and watch VMware On-Demand webcasts here. 

EUC UX Research Opportunities  

  • Our goal is to gather insight into user behaviors, motivations, and goals, so we can use those insights to inform and strengthen product and design decisions.
  • Interested in giving your opinion and making your voice heard? Check out what’s available!
  • Bonus: We give VMware swag to Customers who participate  

Opportunity #1

  • Help Define the Future of AI In WS1
    • About: What if AI could help build a query and visualization? What if you could ask AI to show the number of new enrollments in your deployment?
    • What: 5-minute survey where you’ll be asked to list the top use cases you’d like to use AI for.
    • SURVEY HERE

Opportunity #2

  • AI-Assisted Self-Service
    • If you’re an IT Admin – what if it could help an end user fix a security vulnerability on their device through self-service or guide a new employee to install correct set of apps?
    • If you’re NOT an IT Admin (End User) – what if it could update a specific app to the latest version or answer questions for you about any open health issues on your devices? 
    • What: 5-minute survey where you’ll be asked to list the top use cases you’d like to use AI for.
    • SURVEY HERE –> Open until EOD 4/29 

Opportunity #3

  • NEW ServiceDesk and ITSM Connector Dashboards
    • About: Where Admins can access performance data about Helpdesk and ServiceNow Incidents, leveraging the capabilities of DEEM. See ticket status widgets, top device issues, and Insights like 300 Windows Desktop OS crashes.
    • What: Variety of focus groups and 1×1 conversations via Zoom.
    • When: The week of 4/29 and 5/06.
    • SIGN UP HERE

Latest Patch & Seed Script Versions

  • Workspace ONE UEM 22.09
    • Patch Level 22.9.0.45
    • CRSVC-43327: Increased CPU usage by CiscoISE App pool.
    • AGGL-16159: Android VPN profile shows “Failed to save profile” error when trying to modify the profile or add a version to the profile.
    • Last Update: CW50
  • Workspace ONE UEM 22.12
    • Patch Level 22.12.0.44
    • ARES-28093: Unable to view the XML file of specific iOS profiles if option to sign certificate is enabled
    • Last Update: CW13
  • Workspace ONE UEM 23.02
    • Patch Level 23.02.0.44
    • ARES-28053: Web links report is empty.
    • AMST-40945: Increase application installation timeout.
    • AMST-40942: Reduce unnecessary calls between WS1 UEM and OEM Provisioning Service.
    • Last Update: CW15
  • Workspace ONE UEM 23.06
    • Patch Level 23.06.0.30
    • FS-5465: Creating or editing conditions within a workflow, specifically Application Exists, Matches Found count is incorrect whenever adding or removing Application Versions or Names in Condition.
    • CRSVC-44198: Correlation-Id header is missing from the Device State Migration tool to DST service.
    • CMCM-190986: Remove the command queue to delete content from device during managed content delete.
    • AAPP-17251: VPP application not updating version on the console for one application but does push the updated version to devices.
    • AAPP-17246: Get devices assigned to DEP profile API is failing.
    • Last Update: CW17
  • Workspace ONE UEM 23.10
    • Patch Level: 23.10.0.13
    • CRSVC-43986: Correlation ID header is missing from the Device State Migration tool to DST service.
    • FS-5414: Matches Found count is incorrect whenever adding/removing Application Versions/Names in Condition.
    • Last Update: CW17
  • Workspace ONE UEM 24.02
    • Patch Level: 24.2.0.4/5
    • AMST-41093: App deferral does not work with cn8001.
    • ENRL-4217: Reject TOU creation or update requests whose encoded TOU content cannot be URI decoded.
    • ARES-28932: MAL enrichment – error processing interrogator queue message.
    • AGGL-16784: ModStack: API calling attended Assist instead of unattanded Assist.
    • CRSVC-48217: Metadata in samples causing sample size to blow up.
    • Last Update: CW17

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